Web Hosting Customer Service & Support

At BCN, customer service and technical support are our highest priorities! You get all the benefits of dealing with a small company combined with those that you would expect when using a larger organization such as:

Friendly, competent technical support representatives
Clients are generally assisted by the same technicians (allows for faster ticket resolution and personalized service)
Toll-free, "no hold" support during business hours (available only to U.S and Canadian customers)
Support available 24/7 through our online help desk
Update, maintain, troubleshoot your site/scripts (having site difficulties? need a script installed? web designer not available or do you just need some extra help? we offer consultation services billed at an additional hourly rate)

With over 80% of our total staff being computer technicians, network administrators, programmers, and general technology enthusiasts, you can sit back and relax knowing that your hosting service in good, capable hands.

Customers are encouraged to utilize online support methods for the fastest possible response times. If you prefer support by phone, you should still initiate a trouble ticket through the help desk and include a request for callback.

Quick web tutorials are available for the most commonly used hosting tasks in our customer support area. We also install and / or troubleshoot user-specific scripts as well as provide web site maintenance services at an additional hourly rate.

The help desk knowledge base is one of the best places for obtaining support. It is not at all unlikely that another customer has experienced the exact problem you are. The trouble ticket concerning his issue would be placed in the knowledgebase along with the solution - without the customer's personal information of course.

If you have any questions or concerns, please contact us.